Below you will find listed some Frequently Asked Questions that may provide you with the answers you've been looking for.
Q: May I have more than one pose in a single package?
A: Each package is specific for one image. The affordability is made available thru low priced packages.
Q: Do I need to write seporate checks for more than one child?
A: Seporate checks are better, If one check is more convient for you, please gym clip orders together.
Q: We missed our school order deadline. Is there any way we can still order packages, and are there any fees?
A: Yes, you can still order packages by mailing your order to: Focus On Kids Late Order Department, P. O. Box 190086, Birmingham, AL 35219. There is shipping and handling charge of $7.00 per package. If you order more than one package per child, we will absorb the shipping cost. Late orders & re orders are shipped directly to your home, or your preference.
Q:Do I place my late order with school office?
A: Please mail directly to Focus on Kids. This will speed you order up & keep from adding responsibility to the school.
Q: We want a copy of every pose, but you took 10 pictures of our child. That ads up to alot of money. How can you help me?
A: Focus On Kids offers discounts with multiple package orders. If you are considering ordering more than 5 packages of the same child, please contact the Focus On Kids office at (205) 988-3686. Also Me Me & Pa Pa sometimes can help out.
Q: We missed the photo day due to a sick child. Is there any way we can make up the picture day that we missed?
A: Yes. You can make up the photo date at another area school if you are able. Focus On Kids regularly schedules photo dates at schools within 15 minutes of most of our customers. In addition, we are moving into our new studio, located at 1235 Blue Ridge Boulevard, Birmingham, Alabama, which will soon be available for make-up portraits on select Saturday mornings.
Q: I can only afford $75.00 now, is there any way you can hold a second check if we post-date it?
A: Yes. If you provide a second, post-dated check and gym clip a note saying so; We at Focus On Kids will be happy to oblidge. Your second check will automatically be deposited 2 weeks (14 days) later. There is no fee associated with this service.
Q: Do you have a studio?
A: Yes. We offer select days open in december and May thru mid August.
Q: We were unhappy with our child's pictures. Our older daughter's portraits came out beautifully though. What can you do? Is there a makeup day?
A: We want you to be happy peroid. We apologize for any inconvenience that the portraits with which you are unhappy might have caused, and invite you to retake the pictures with no sitting fee, either at another school in your area, or at our studio.
Q: My daughter had her pictures made last year, but we would like to order another package of the pose from that year. Is there any way you can help us?
A: Focus On Kids retains all for several years back. We need the school name, year & season. After we research, It may be necessary for you to review with us on the computer one day at lunch or one evening.
Q: I want to reorder a package of pictures taken earlier this year. How will you know what pose I want?
A: On the bottom of each portrait, there is an image number unique to your image. Call 205-988-FOTO & leave a message with your cell number & good time to reach you.
If you have any questions that are not answered on this page, please contact us: (205) 988-3686. Thank you for allowing us to photograph your pride and joy.
Sincerely,
Focus On Kids Photographers
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